Assembling The Team

A successful implementation depends on a well integrated team of both HKA Tech and client staff. The level of involvement by each team member will vary by role and availability but all will be involved at some level. Some of the key staff to highlight include:

• PMWeb Owner: This is one of the most important roles for the client organization. The PMWeb owner manages priorities, budget, stakeholder feedback, testing/acceptance, client resources, and is a single point of communication between the client team and HKA Tech.

• Lead Implementation Consultant: The lead consultant is the HKA Tech point of contact with the PMWeb owner. They are responsible for guiding the team through implementation, training the core team, assisting the PMWeb owner in defining and maintaining priorities, leading configuration work sessions, coordinating HKA Tech resources, and providing implementation and industry expertise.

• PMWeb Administrator: The long term responsibility for maintaining/administering the PMWeb system is the responsibility of the administrator. During implementation they will learn how to configure PMWeb, manage users, identify and manage future upgrades/enhancements, and gather user feedback to be presented to the PMWeb Owner / core team.

• Super Users: Including a team of super users is critical to both a successful implementation and user adoption. These are typically subject matter experts from within the client organization. During implementation they will become experts in using PMWeb, conduct testing of implemented modules/reports, evangelize/promote PMWeb to other users, conduct/participate end-user training, and collecting/providing feedback.